FAQ

THE MASUKU

Can I wash my mask?


Yes, the mask can be rinsed.




How often do I have to wash the mask?


It is recommended to replace THE MASUKU FILTER after 7 days of wearing. It is also recommended to wash the mask if it starts to smell or gets visibly dirty. Ultimately, it is entirely up to your own judgement.




How many sizes are there?


There are 4 sizes available - XS, S, M, L. You may check out Our Size Guide.




How should I store my mask?


Please store your mask in a clean and breathable bag in between use.




How do I rinse my mask? (Rinsing Instructions)


For best results, you should hand wash your mask with gentle soap and cold / room temperature water to maintain the filtration effectiveness for a longer period of time. You may also change THE MASUKU FILTERS for better filtration capabilities. The structure and colour of THE MASUKU remains unchanged. PLEASE NOTE: Rinse in water only < 60ºc/140F. Do not put the mask into the dryer. Do not use heavy or strong chemicals.




Are there children’s sizes?


Yes, we have 2 sizes (XS and S) catered to children of various ages. XS is designed for toddlers.




What does face-fit mean?


The design team experimented with different shapes and formulas before finding that the current shape of THE MASUKU provides the best support for the user. THE MASUKU’s special 3D Ergonomic Structure wraps around your face perfectly. Our mask features a unique hood that covers the chin/jawline to ensure you find the perfect fit. This provides a better seal to protect you from harmful pollutants and bacteria, and supports the mask on your face by taking some weight off your nose and ears.




How is the breathability of THE MASUKU?


With the working professional in mind, we understand that verbal communication plays a huge role in the daily lives of every successful individual. Yet, many reusable masks with good filtration are thick and heavy, posing a challenge to breathing and talking. THE MASUKU is designed and formulated to have the right balance of filtration and breathability. The mask’s structure allows for some breathing space between your face and the fabric while creating a seal so you are protected from external contaminants. Furthermore, the outermost layer of the mask is made with materials that are specially blended together to create a more breathable fabric. The inner layer features fabric that is woven in a waffle pattern, which provides some moisture absorbance for more comfort. Last but not least, THE MASUKU’s Ultra-Thin Filter explains itself.




How is THE MASUKU different from other reusable cloth masks?


The unique layered structure and filtration capabilities set THE MASUKU apart from normal cloth masks. Find out more about us here.




Many reusable masks with filtration are heavy. Is THE MASUKU heavy as well?


No. We do not want you to re-live the days when you first got your newly-fitted glasses or spectacles, where the sudden introduction of the weight of the glasses on your nose and ears starts to cause you discomfort or even - in some cases, a headache. Wearing a new accessory may cause discomfort due to the extra weight. Luckily, THE MASUKU comprises a unique blend of materials that does not compromise on your Comfort. Depending on the size you choose, THE MASUKU weighs as little as 7g.




Are these the only colours or designs available?


At the moment, yes. However, exciting plans for new colours and designs are in the pipeline! Subscribe to our newsletter for the latest updates! Follow us on Instagram for the lastest news too!




THE MASUKU is sold out. When will you restock?


Thank you for your support. We are doing our best to make them available as soon as we can. Subscribe to our newsletter to receive updates. Your patience is greatly appreciated.




What material is THE MASUKU made of?


A special blend of poly-cotton fabric (outer layer), meltblown non-woven material (middle layer), waffle-pattern fabric (inner layer), and Ultra-Thin Filter Technology has been formulated and uniquely bonded together to ensure that THE MASUKU stays water-repellent with excellent filtration capabilities, while providing excellent breathability and reusability for the user. All fabrics used for THE MASUKU have been tested for colour fastness to ensure that their colour does not run and they maintain a high level of durability even after washing.




Is THE MASUKU chemically treated?


Many fabric masks are treated with heavy chemicals to enhance or attach various properties. They often require the use of detergent to clean, which may do more harm than good. “Some people may be allergic to dyes or the detergent they use to wash their cotton mask,” explains Noelani E. Gonzalez, a dermatologist and director of cosmetic dermatology at Mount Sinai West in New York. As your face is more sensitive, the chemicals in these masks can cause skin irritation or outbreaks.
THE MASUKU is free from heavy chemicals and uses a tightly-woven blend of fabrics to create a comfortable, sophisticated barrier against contaminants.




How can I match THE MASUKU with my outfits?


Black - Black fits any outfit and is great for all occasions. Black exudes power, authority and intelligence. It’s a strong colour, suitable for any professional setting. Dark Blue - A versatile colour that fits outfits of any colour. Dark Blue is the color of trust, dependability and strength. It works great for business engagements and helps to calm those who view it. Dark blue is less aggressive than black. Red - A colour of passion, confidence, and success. Red works well for charismatic leaders and salespeople who need to close a deal. It has been scientifically proven that both men and women are attracted to people having even a hint of red in their attire.





THE MASUKU FILTER

How do I replace THE MASUKU FILTER?


Wash and ensure that your hands are clean. Discard the used filter. Wash and ensure that your hands are clean again before adhering the new filter onto the innermost layer of the mask.




Can I order more of THE MASUKU FILTER?


This will be possible soon. We are in the midst of introducing the standalone filter packs. Please subscribe to our newsletter to stay updated.




When should I replace THE MASUKU FILTER?


It is recommended to replace THE MASUKU FILTER after 7 days of wearing.





Corporate

I’d like to order customised masks for my company, is that possible?


Yes, please contact us. We understand that you may want to make THE MASUKU uniquely yours, or need a customised mask for your corporate brand identity. We have customisable options available. We can also engage style consultants for you should you want to customise masks to your personal or corporate style.




Do you have corporate services?


Yes. Please contact us.





Retail & Distribution

I’m interested in wholesale / distribution / being a retailer.


Thank you for your interest. Please fill in this form and we will contact you as soon as we can.




Where else can I buy THE MASUKU?


We are in the process of making THE MASUKU more readily available in your local stores. Subscribe to our newsletter to receive updates.





Shipping & Payment

My order is lost.


We send orders to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address. We will not be responsible for lost or stolen packages once they have been shipped from our facility.




Can I cancel my order?


Yes, you may. Cancellations have to be made within 24hrs of purchasing.




When will I receive my refund?


a. A full refund will be issued to the original method of payment after we have received, inspected and confirmed that the returned products were not opened or tampered with. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. b. As different payment methods, payment gateways and financial institutions differ in their mode of operations, please contact the financial institution of your payment method to better understand their respective time taken for such processes. Please allow at least up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.




Can I make a return?


We take pride in serving you. We hope that you're 100% happy with your purchase. Please contact us immediately if you have any concerns so we can address them as soon as possible. THE MASUKU and our range of products are Hygiene Products. For the safety of all our customers, returns will not be considered.




Which payment methods do you accept?


We accept Visa, MasterCard, American Express, and Apple Pay.




Do you ship internationally?


Yes, we ship to most countries. However, shipping policies differ from country to country.




How long will my order take to arrive?


It depends from country to country. If your order is taking longer than expected, please contact us. Due to the COVID-19 Situation, Shipping might be delayed slightly - we thank you for your patience and understanding.





symbols-14.png
symbols-12.png
symbols-13.png
symbols-12.png
symbols-14.png
symbols-13.png
symbols-12.png
symbols-13.png
symbols-13.png
symbols-14.png
symbols-14.png
symbols-14.png
symbols-12.png
symbols-13.png
symbols-12.png
symbols-12.png
symbols-12.png
symbols-13.png
symbols-14.png
symbols-13.png